Thank you for shopping with Gold Riders. This Shipping Policy explains how we process and deliver orders placed through our website, goldriders.shop.

We aim to provide clear and transparent information about our delivery process. Please read this policy carefully before placing an order.

1. Shipping Destination

We currently deliver within the United Kingdom only.

At this time, we do not offer international shipping.

2. Free Delivery

We are pleased to offer free standard delivery on all orders within our available delivery area in the United Kingdom.

There are no additional standard delivery charges at checkout.

3. Order Processing Time

Orders are typically processed within 1 to 2 business days after payment has been successfully confirmed.

Our business days are Monday to Friday, excluding public holidays.

Please note that order processing time refers to the time required to prepare and dispatch your order and does not include the transit time.

4. Order Cut-Off Time

Our order cut-off time is:

5:00 PM (UK Time)

Orders placed after 5:00 PM may be processed on the following business day.

5. Delivery Time

Once your order has been dispatched, the estimated transit time is:

5 to 8 business days

Therefore, the estimated total delivery time is generally:

6 to 10 business days

This includes:

• Handling Time: 1 to 2 business days
• Transit Time: 5 to 8 business days

Delivery times are estimates and may vary depending on the delivery location and other circumstances.

6. Shipping Carrier

Orders are delivered using DHL.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Please allow some time for tracking information to become active after your order has been dispatched.

7. Order Tracking

When your order is dispatched, we will send a confirmation email to the email address provided during checkout.

The email will include your tracking number and tracking information, allowing you to follow the progress of your delivery.

Please make sure that you provide a valid and accurate email address when placing your order.

8. Delivery Delays

While we make every reasonable effort to ensure that orders are delivered within the estimated timeframe, delivery delays may occasionally occur.

Delivery times may be affected by circumstances outside our reasonable control, including:

• Carrier delays
• Severe weather conditions
• Natural disasters
• Public holidays
• High shipping volumes
• Operational disruptions
• Other unforeseen events

If your delivery is significantly delayed, please contact us and we will make reasonable efforts to assist you and investigate the status of your order.

Nothing in this policy affects your statutory rights under applicable UK consumer law.

9. Incorrect Shipping Address

Please ensure that your shipping address is complete and accurate when placing your order.

If you notice an error in your shipping address, please contact us as soon as possible at:

Email: support@goldriders.shop
Phone: +44 7348 750083

We will do our best to update the address if your order has not yet been dispatched.

However, once an order has been processed or dispatched, we may not be able to make changes to the delivery address.

Gold Riders cannot guarantee that address changes can be made after an order has been submitted.

10. Failed or Undeliverable Deliveries

If a delivery cannot be completed because of an incorrect or incomplete address provided by the customer, we will make reasonable efforts to assist where possible.

If the parcel is returned to us, we will contact you to discuss the available options.

11. Missing or Damaged Orders

If your order has not arrived within the expected delivery timeframe, or if your item arrives damaged or incorrect, please contact us as soon as possible.

We may request relevant information to help investigate the issue, such as:

• Your order number
• Photos of damaged items or packaging, where applicable
• Any relevant delivery information

We will review the situation and work with you to find an appropriate resolution.

Please note that when we arrange delivery, your contract is with us as the retailer, and contacting us is the appropriate first step if there is a delivery issue.

Nothing in this policy limits your rights under applicable consumer protection laws.

12. Contact Us

If you have any questions about shipping or the delivery of your order, please contact us:

Gold Riders

Address:
83A Wingfield Way
Ruislip, ENG HA4 6RG
United Kingdom

Email: support@goldriders.shop

Phone: +44 7348 750083