At Gold Riders, we want you to be satisfied with your purchase. This Refund & Return Policy explains our return, refund and cancellation procedures for orders placed through goldriders.shop.

Our policy is intended to provide clear information about our return process while preserving all rights and protections available to customers under applicable UK consumer law.

1. Returns Within 30 Days

Most eligible items purchased from Gold Riders may be returned within 30 days of delivery, provided that the item:

• Is unused and in its original condition.

• Is returned with its original packaging and any manual or instructions where applicable.

• Includes all original tags, accessories and components where applicable.

The 30-day return period begins on the date the order is delivered.

Nothing in this policy limits or replaces any statutory cancellation, refund or other consumer rights that may apply under UK law.

2. Your Statutory Cancellation Rights

For eligible online purchases, UK consumer law generally provides a 14-day cancellation period beginning when you receive your goods. You normally do not need to provide a reason for exercising this statutory cancellation right.

Where you exercise a statutory cancellation right, the applicable legal rules regarding return costs, refunds and deductions will apply.

This statutory cancellation right is separate from our additional 30-day return policy.

3. Order Cancellation Before Dispatch

You may request cancellation of an order at any time before it has been dispatched by contacting us as soon as possible.

Please contact:

Email: support@goldriders.shop
Phone: +44 7348 750083

We will make reasonable efforts to cancel an order before dispatch. Once an order has been dispatched, it may no longer be possible to cancel it before delivery, and the applicable return or cancellation procedure will apply.

4. Change-of-Mind Returns

If you change your mind about an eligible item and the item is otherwise suitable for return, you may return it within 30 days of delivery, subject to this policy.

For change-of-mind returns:

• The item should be unused and in its original condition.

• Original packaging, tags, accessories and components should be included where applicable.

• The customer is responsible for the return shipping cost for returns made under our additional 30-day change-of-mind policy, subject to any statutory rights that may apply.

• We recommend using a reliable and trackable shipping service.

• Customers should keep their return tracking number or proof of postage until the return has been confirmed as received.

No restocking fee is charged for eligible returns.

Where a customer exercises a statutory cancellation right, applicable UK legal requirements will take precedence over any conflicting provision of this voluntary 30-day policy.

5. Items That Cannot Be Returned

Returns may be refused where an item is not in an eligible condition for return, including where it has been used, damaged through customer misuse, or is missing essential original components, packaging or accessories.

This does not affect statutory rights relating to goods that are faulty, not as described, or otherwise do not conform to the contract.

6. Faulty, Damaged or Incorrect Items

If an item arrives damaged, defective, incorrect, incomplete, or there is another issue caused by an error on our part, please contact us as soon as possible.

We may ask for information such as:

• Your order number

• A description of the problem

• Photographs of the item or packaging where appropriate

Where the issue is our responsibility, Gold Riders will cover the applicable reasonable return shipping cost and will work with you to provide an appropriate remedy in accordance with applicable UK consumer law.

7. Return Inspection

Once a returned item is received at our facility, it will normally be inspected within 3–5 business days.

The inspection allows us to confirm the condition of the returned item and determine whether it meets the requirements of the applicable return policy.

We will then process the applicable refund or exchange.

8. Refunds

Where a refund is approved, we will normally issue the refund to the original payment method.

For returns under our voluntary 30-day policy, refunds will generally be issued after the returned item has been received and successfully inspected.

For statutory cancellations, refunds will be handled in accordance with the applicable UK legal requirements. In general, a trader must reimburse eligible payments without undue delay and no later than 14 days after receiving the returned goods or, where applicable, evidence that the goods have been sent back. Refunds must normally be made using the same payment method used for the original transaction unless otherwise agreed with the customer.

Once a refund has been issued, the time for the funds to appear in your account may depend on your card issuer, bank or payment provider.

9. Delivery Charges on Statutory Cancellations

Where a statutory cancellation right applies, the applicable UK rules regarding reimbursement of standard delivery charges will apply.

Where a customer originally selected a more expensive delivery option than our least expensive standard delivery option, the additional delivery cost may not be refundable.

10. Exchanges

We may accept exchanges for eligible items, subject to availability.

Please contact us before returning an item so that we can confirm whether an exchange is available and provide the appropriate return instructions.

11. How to Start a Return

Please contact us before sending any item back.

When contacting us, please provide:

• Your order number

• The item you wish to return

• The reason for the return

• Any relevant photographs or supporting information, where applicable

Once your return request has been reviewed, our customer service team will provide the appropriate return instructions and return address.

Please do not send a return to an address other than the one provided by our customer service team.

Returns sent without prior contact may experience delays in processing.

12. Return Shipping Costs

For change-of-mind returns under our additional 30-day policy, the customer is responsible for the applicable return shipping cost.

Where a return is required because the item was damaged, defective, incorrect, incomplete, or otherwise affected by an error on our part, Gold Riders will cover the applicable reasonable return shipping cost.

Where statutory cancellation rights apply, return costs will be handled in accordance with applicable UK consumer law and the information provided before purchase.

13. Contact Us

For questions about refunds, returns or cancellations, please contact:

Gold Riders

Address:
83A Wingfield Way
Ruislip, ENG HA4 6RG
United Kingdom

Email: support@goldriders.shop

Phone: +44 7348 750083